Petsafe Phone Numbers and Emails

Toll-Free Number:

  • (866) 738-4379
Send Message

Customer Service:

  • (800) 675-8360 ext 1
    Order Issues
  • (865) 777-5404
    Order Issues
  • (800) 732-2677
  • (888) 284-6234

General Info:

  • (800) 933-5595


  • (855) 244-0886


  • (615) 385-1100 ext 2409
    Marketing Inquiries

Sales/ Reservations:

  • (800) 933-5595 ext 2
    Inside Sales
  • (800) 795-5930

Petsafe Emails:

Customer Service
Luzern Technology Solutions Ltd., Order Issues, Return/ Cancelation Issue
Privacy Inquiries
Privacy Inquiries
Order Managemen
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Contact Information

Petsafe Website:

Petsafe Help Center:

Corporate Office Address:

10427 Petsafe Way
Knoxville, Tennessee 37932
United States

Other Info (opening hours):


Monday - Friday: 8:00 am - 7:00 pm ET

Additional Fax Number:

RMA (Returns) Contacts +1 (865) 966-7974

Other Location:

2425 E PERRY RD,

PLAINFIELD, Indiana 46168-7620


+1 (877) 828-5055

Petsafe Rating Based on 10 Reviews

Rating details

more details
Customer service
Exchange, Refund and Cancellation Policy
Value for money
Product or Service Quality

Rating stats

Rating trend

Summary of Petsafe Customer Service Calls

04:58 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Petsafe?

Product/ Service Question:

  • “Broken remote”
  • “NEW Collar not working”
  • “Collar not working”

Return/ Replace Question:

  • “Return”
  • “Need return address”
  • “I need a replacement control box”

Request for Information Question:

  • “Assistance”
  • “Safety question..”
  • “Question about system”

Activation/ Cancellation Question:

  • “Cancel order”

Shipping and Delivery Question:

  • “What size wire do you use for underground electric fence”

Staff Question:

  • “Product service”

Account Question:

  • “I told you stop taking money from my bank account”

Refund Question:

  • “I still don't have a refund for a return”

Other Question:

  • “Troubleshooting”
  • “Failure of the free to roam containment collar”
  • “Issues with collar”



PetSafe is a retail company which specializes in sales of pet products. It was founded in February 1991. The headquarters is based in Knoxville, Tennessee, United States. PetSafe offers the following products: wireless fences, pet proofing, fountains, feeders, and dog training collars. Customers can also order dog clothes. The company provides coupons with discounts. It has an affiliate program for partners. PetSafe ships their products worldwide through FedEx carrier. Free delivery option is possible. The company accepts returns within 30 calendar days of the purchase date. Available payment options are Visa, MasterCard, American Express, and Discover. Order status can be tracked in personal profile on the company website.

Petsafe reviews and complaints

Petsafe is ranked 101 out of 507 in Pet Stores category

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